I am Paul Duxbury an experienced Learning and Development Manager who is focused on actively solving business problems. As a Learning and Development Manager I have worked across various sectors in both regulated and non-regulated organisations.
I ensure that I am accessible to colleagues at all levels and always look to consider the impact on the organisation and individuals of Training projects and activities I am involved in. Whether working in the commercial or not for profit environment I aim to take a people centred approach to encourage engagement.
I am a commercially astute Change Management expert focused on achieving and delivering value for money. I have delivered solutions which enhanced leadership capability/team performance, adapting my approach and delivery methods to reflect the needs of the organisation.
Recent Achievements include:
Re-focused, developed and managed the eLearning offering across the Group;
Recruited, established and managed a new Operational Training Team to address the needs of our Supply Chain operations;
Managed a substantial Outplacement Programme as part of the most significant Transformation Project undertaken by the Group;
Undertook a large exercise to establish levels of compliance for core mandatory/legal training and developed a needs-led Training Calendar to achieve compliance;
Developed a “Grow Our Own” approach to development of staff which addressed attraction and retention issues;
Collaborated with De Montfort University and developed the enhanced MSc Property Management for Property Managers.
Areas of Expertise:
Training Management and Delivery
On-boarding and Induction
Change and Transformation
Stakeholder and Supplier Relationship Management
LMS Development, Implementation and Management
Paul Duxbury Professional Recognition
Institute of Training and Occupational Learning
Elected Fellow 2014
Learning and Performance Institute
Elected Fellow 2015
Paul Duxbury Learning and Development Experience
Group Learning and Development Manager
Phoenix Medical Services Limited
June 2016 - Present
The Phoenix Group is among the top five pharmaceutical wholesalers. Operating exclusively in Europe with headquarters in Germany. The UK has 13 Distribution Centres, in excess of 500 Pharmacists and a number of subsidiary businesses including Numark.
Managed the budget (including a significant Apprenticeship Levy) across all Group members for the learning and development function which ensured costs were controlled to deliver effective solutions.
Re-focused, developed and managed the eLearning offering across the business working closely with content and system providers to address development needs. This included the implementation of a new eLearning offering to the whole Group.
Recruited, established and managed a new Operational Training Team to address the needs of our Supply Chain operations.
Managed relationships across the Group with key stakeholders which ensured we understood and delivered against the needs of the diverse range of businesses.
Managed relationships with external training and accreditation bodies, agencies and providers and developed relationships with suppliers into productive strategic partnerships.
Managed a substantial Outplacement Programme as part of the most significant Transformation Project undertaken by the Group and ensured a focus on addressing individual needs.
Represented the UK Group at Pan European HR Management Meetings engaging with colleagues across 27 countries which resulted in formulation of strategies.
Head of Learning and Development
June 2016 - February 2017
Speedy Services – the UK’s largest provider of tool hire solutions operating from a Head Office in Lancashire and with over 200 Regional and Local sites.
Managed the budget (circa £1m) for the learning and development function and Training Academy and ensured costs were managed to deliver effective solutions.
Initiated and managed to completion a large exercise to establish levels of compliance for core mandatory/legal training and developed a needs-led Training Calendar to achieve compliance.
Created, developed and managed the e-learning offering across the business and worked closely with content and system providers to address development needs.
Managed relationships with external training and accreditation bodies, agencies and providers and worked closely with CITB and Hire Association Europe in particular.
Managed the delivery of an extensive Customer Experience training programme to support the delivery of an enhanced customer experience to all our customers.
Learning and Development Manager
Residential Management Group Limited - Part of Places for People Group
December 2014 - April 2016
Residential Management Group Limited - Part of Places for People Group a provider of Social and Private housing and property management services across the UK
Developed a “Grow Our Own” approach to development of staff which addressed attraction and retention issues and provided opportunities for staff to grow in their roles.
Designed and executed a 70:20:10 L&D strategy, worked in partnership with the operational board, compliance director, and cross-functional managers which ensured L&D alignment with the overall business plan.
Collaborated with De Montfort University and developed the enhanced MSc Property Management for Property Managers, which enhanced organisation-wide leadership and strategic thinking skillsets.
Delivered coaching training to managers across the organisation which focused management of people on performance improvement through re-enforcement of positive behaviours.
Implemented eLearning which addressed organisation-wide mandatory training and soft skills requirements
Learning and Development Manager
Manchester Greater Manchester
November 2001 - June 2014
BSS (Broadcasting Support Services) a major Outsourcing Provider working with Government, Third Sector/Charity and Private Sector clients to provide communications, fulfilment, distribution and web-enabled solutions
Designed the L&D strategy and managed the L&D function for this communications-solutions provider and worked with stakeholders across multiple sites and functions.
Increased NVQ achievement rates from 29% to 99.2% in 12 months by overhauling NVQ delivery systems which led to client bonus payments of circa 5% of contract value.
Developed and embedded management development, coaching, appraisals, absence management, recruitment, sales, and system training across six sites at trustee, executive, and manager levels.
Developed an Emerging Talent Programme which addressed attraction and retention of junior and mid-level managers.
Positioned BSS to retain contracts valued at c. £13m by securing and retaining Investors in People (IiP), ISO, and other core people-focused accreditations required for bids.
Led the scoping, design, delivery, and evaluation of tailored L&D solutions which supported implementation and retention of major contracts for public, private, and third sector clients.
Delivered and secured tenders for contracts with values up to £7m, built collaborative client relationships which ensured understanding of their needs and developed tailored solutions as part of matrix-based teams.
Leveraged knowledge of IiP as a framework which supported the acquisition and integration of two businesses, successfully aligned cultures, processes and practices.